Great customer service is hard to come by! We have developed this list to help you provide your customers with phenomenal customer support ! By providing your customers with excellent support , they will continue to pay your monthly fee—and will also tell everyone they know how great you are! We hope this helps you in building your business!
Tip #1 – Build a relationship
Sure, you’re doing business, but people love to interact with someone that is personal. Create a relationship with your client. A good tip that I have found, is when you are talking to a customer, and they mention their dog, kids or something important to them, you make a note of it. The Credit Repair Cloud has a great note section that your staff can utilize. In a month or so, when you follow up with that client, mention their pet or kids. They will love that you remembered who they were and they weren’t just another customer!
Tip 2-Go the EXTRA mile
This is an easy one to provide great customer service! Go above and beyond to make sure your clients know that you appreciate their business! Send them a handwritten birthday card, or a thank you. Its simple things like this that allow your customer to rave to everyone they know why your company is the best!
Tip 3- Listen to them
When your client calls about something silly, give them your undivided attention. Although, the issue may seem tedious to you, it may have caused them great frustration. Hear their issues, relate to them. Simple enough
Tip 4- Positive attitude
A positive attitude goes a long way in customer service! They want to know you are excited to help them! Your tone and attitude will make or break how customers respond to you. After all, it’s difficult to be mean to someone who is nice and wanting to help you.
Tip 5- Remember Why You’re in business
Let’s face it, if there were no customers, you wouldn’t have a job, it is as simple as that. The customer is the total basis to your business, without them it wouldn’t exist. Therefore, you have to keep them happy and be sure that you are providing them with good customer service at all costs. This means you need to answer their questions, help them in finding what they need, solve their problems, and meet their demands in a quick, but professional fashion.