Having “Time-out” errors when importing a large credit report?

A “time-out” message may appear if the source code that you’ve pasted is too large for your system (this is most common in Chrome). It also might happen if you have a weak WIFI signal.

If this happens when importing the report source code, here are some alternate things to try:

(a) Try a different web browser —



1. Save the source code as a txt or html file (click here to learn that step). Here’s a video to show you how that’s done:

2. and then use the option in the import page that says “click here to browse for the file.”

Here’s where to find that.